The warranty is five years from the ship date of the product and covers the arm and data entry system against premature wear and defects. The gas spring cylinder is covered to maintain 95% of its stated maximum load at the time of purchase. Performance in 24/7 environments is warranted at 3 years. Customers pay for shipping of their product back to the factory for repairs. ALL returned products must have a return authorization, which is provided by Ergomart via fax or email.